IT Service Strategy

Combining Services Into a Comprehensive Delivery Methodology

As the business changes, so do the needs for support and service delivery as provided by the IT organization. By understanding business needs and translating those needs and objectives into IT initiatives, IT organizations can better serve the business. At Windward, we help our clients translate business needs and objectives into clear, planned-for IT initiatives.

Our IT Service Strategy Solution helps IT organizations understand, plan and implement the most cohesive IT initiatives that better align IT with the business or mission, promote faster adoption, and improve the IT organization’s ability to support the business. This includes executing phased or combined plans to implement, improve, manage, or retire services, components, or processes.

Windward’s IT Service Strategy Solution combines the following services into a comprehensive delivery methodology:

  • Operational Strategy Development. Coordinate with IT and stakeholders to develop a strategy and set priorities for providing IT operations to best suit business, mission, or client needs;
  • Business Impact Analysis. Assess and predict the effect that IT decisions and operational methodologies will have on the IT organization’s ability to support the business;
  • Service Catalog Enablement. Architect and deploy a service catalog to track all IT services provided and integrate customer service request capabilities;
  • IT Process Assessment. Interview stakeholders and review existing capabilities to uncover inefficiencies and evaluate how people (roles, responsibilities, etc.) and related tools operate in the current workflow (handoffs, escalations, and other organization-specific workflow elements);
  • Transformational Strategy Implementation. Help IT organizations plan for and transform their current capabilities to better fit business, mission, or clients needs;
  • Metrics, Dashboards, and Reporting for IT Services. Develop key metrics to be collected to accurately measure service levels to end-users.