IT Process Alignment
Forward-Thinking with an Innovative Approach
IT organizations often find themselves focusing so heavily on reactive ‘fire-fighting’ that they are unable or unwilling to stop to diagnose the underlying source of a problem or re-align priorities and tasks with the needs of the business. With our IT Process Alignment Solution, Windward provides resources with the right blend of certification and real-world experience to identify and apply appropriate, targeted efforts to address these challenges.
By defining and/or re-aligning processes, Windward’s IT Process Alignment Solution empowers IT organizations to interpret and plan actions that support business objectives and requirements for IT-enabled services. This solution is built on services that focus on how IT operations environments have been performing historically and then adopts forward-looking, innovative approaches to better blend IT capabilities with business needs.
Regularly assessing, measuring, documenting, re-modeling, and subsequently re-evaluating processes to determine their efficiency and effectiveness is a critical BTM strategy. This approach helps clients to identify and execute required intervention and re-direction to meet ever-changing business needs. Our solution effectively aligns IT processes and related technology functions to business objectives and corporate goals, which fosters the best use of resources and increases IT’s value.
Windward’s IT Process Alignment Solution combines the following services into a comprehensive delivery methodology:
- Strategic and Tactical Process Alignment. Implement process alignment activities that steer and re-define processes to better suit the overall organization strategy and priorities;
- Business Process Service Modeling. Determine and document processes involved with key services to help standardize processes and ensure consistent and predictable execution;
- ITIL Maturity Assessment. Perform current state checking and document an organization’s ITIL maturity across one or more process areas. This establishes a baseline from which to measure success of re-alignment or implementation efforts;
- IT Process Assessment. Interview stakeholders and review existing capabilities to uncover inefficiencies and evaluate how people (roles, responsibilities, etc.) and related tools operate in the current workflow (handoffs, escalations, and other organization-specific workflow elements);
- Operational Analysis. Evaluate IT operational environments to optimize best practices and identify and avoid future obstacles;
- Software Evaluation and Consolidation. Assess business and functional needs for software that supports IT operational processes and recommend consolidation or re-engineering of tool capabilities to better support business objectives;
- Metrics, Dashboards, and Reporting for IT Services. Improve visualization of key metrics to measure process accuracy and efficiency.