Performance and Availability Management
Enabling Planning For Current and Future Demands on Key Services
Ensuring the peak performance and availability of key services and applications is vital to the success of an organization. All organizations have some level of operational capability in this area. However, an organization’s operational success varies greatly due to many factors (such as technology integration gaps, dynamic software changes, and updates) and the resulting technology impacts. Windward’s Performance and Availability Management Solution enables the IT infrastructure to support evolving business/mission service demands and needs proactively.
Our solution provides a combination of globally accepted best practices in IT Operations Management and advanced technologies that enable planning for current and future demands on key services. It also provides tools that identify, display, and project key performance indicators and demand metrics, providing a complete picture of how the IT environment is performing, which can, in turn, help dramatically reduce the time it takes to find and resolve issues. Windward is vendor-neutral, which ensures our clients have access to the best tools to accomplish their specific needs.
Windward’s Performance and Availability Management Solution combines the following services into a comprehensive delivery methodology:
- Performance Event Management. Plan and display key performance indicators and events within IT infrastructure elements that could affect key business or mission services;
- Dynamic Capacity and Demand Management. Plan and enable IT infrastructure to support evolving business and mission service needs;
- Application Performance Management. Monitor performance metrics of key applications and display variances that could affect business or mission services;
- Software Evaluation and Consolidation. Optimize the functionality of performance management software to reduce costs of overlapping software tools and reduce administration. Also, deliver an optimized EMS environment that provides state-of-the-art command and control;
- Metrics, Dashboards, and Reporting for IT Services. Identify, display, and report on key metrics that could affect business and mission services.