EMS Optimization

Improve IT Services and Overall ROI

Most IT organizations have Enterprise Management Systems (EMS) in place to help assure service levels to their customers. Windward was founded to address the daunting challenges faced by IT and network organizations to address the gap between strategic planning and the technical implementations of EMS solutions. For over 12 years, Windward has helped our clients accelerate and optimize their EMS, moving them up the operational maturity scale.

Our EMS Optimization Solution improves the quality of EMS software selection, configuration, integration, and usage, instilling best practices for ongoing operations management and technical support functions. It also enhances technology managers’ insights into operational performance so they can more easily redirect resources from operations to innovation, remove inefficiencies, automate operations, and optimize infrastructure to improve IT services and overall return on investment.

Windward’s EMS Optimization Solution combines the following services into a comprehensive delivery methodology:

  • EMS Architecture Design and Implementation. Define comprehensive requirements to architect and deploy a fully integrated multi-vendor EMS that meets business and mission needs;
  • Dynamic Capacity and Demand Management. Enable IT infrastructure to adapt and support evolving client needs;
  • Fault and Event Management. Implement display filtering and advanced correlation of IT events (element errors) to maintain a functioning IT infrastructure;
  • Incident and Problem Management. Record, monitor, and support help desk resolution of IT infrastructure events that could impact services as well as create a database of ‘known problems’ for faster resolution of future events;
  • Software Evaluation and Consolidation. Optimize the functionality of EMS software to reduce costs of overlapping software tools and reduce administration;
  • Operations Center Command and Control. Provide visualization of real-time status of services and elements within the IT environment.