Service Automation

Reduce Costs and Improve Overall Efficiency

At Windward, we recognize that many companies are focused on automating IT provisioning across the enterprise. However, these companies face significant challenges in successfully implementing service automation solutions due to the complexity and variety of technologies involved. With our unique strategic planning capabilities and technical expertise (which holistically combine process, technology, and information), Windward’s Service Automation Solution ensures our clients’ Service Automation projects are completed successfully.

Our Service Automation Solution enables the IT organization to act as a service provider (coordinating with client resources) with the continuous goal of providing better and faster client services while reducing costs and improving overall efficiency. Our seasoned experts help clients plan for and execute sound strategies to meet the demands for cloud computing (internal and external clouds), real-time infrastructure, and dynamic capacity planning. We help our clients to implement best practices and technologies that ensure the IT organization continues to drive efficiencies in delivering and operating services.

Windward’s Service Automation Solution combines the following services into a comprehensive delivery methodology:

  • Strategic and Tactical Process Alignment. Design and build processes that support both strategic and tactical organizational needs and that align with globally accepted best practices;
  • Virtualization-based Disaster Recovery Planning. Ensure that the IT infrastructure design supports the business and mission continuity priorities for virtualization technologies;
  • Release and Deployment Management. Enable the ability to automatically push new releases of IT infrastructure elements while minimizing the effect on production services;
  • Run Book Automation. Provide the ability to define, build, orchestrate, manage, and report on automated workflows that support standard IT infrastructure operational processes and procedures;
  • IT Service Provisioning. Synchronize process and technology packages to provision IT infrastructure elements quickly and accurately with no impact to the existing infrastructure;
  • Dynamic capacity and demand management. Optimize the real-time measurement of capacity and ensure that the IT infrastructure can rapidly respond to changing client needs;
  • Software Configuration Management. Track and visualize the attributes of software configuration items within the global IT infrastructure.