Change and Configuration Management

Make Smart Decisions About Implementing Change

Most IT organizations have Change and Configuration Management capabilities in place. However, at Windward, we have discovered in our 12 years of working with IT organizations that there are many factors (political, geographical, organization, and technological) that can impact the effectiveness of this important capability. We help IT organizations make smart decisions about implementing change, providing end-to-end solutions from the planning phase through implementation and optimization.

Windward’s Change and Configuration Management Solution helps IT organizations to achieve operational maturity, allowing IT managers to understand dependencies among all IT assets and carefully plan for change. Our solution automates manual tasks while maintaining asset accountability and minimizes the impact on IT infrastructure for business and mission objectives.

Windward’s Change and Configuration Management Solution combines the following services into a comprehensive delivery methodology:

  • Change-based Impact Analysis and Modeling. Develop models that provide “what-if” scenarios to ensure the IT infrastructure continues to meet priorities and service level agreements after the organization implements proposed changes.
  • Configuration Management Data Base (CMDB). Design a CMDB that contains IT infrastructure elements and service mappings to rapidly address priority incidents, model the impact of changes, and provide asset information to a variety of stakeholders.
  • Configuration Item Collection and Mapping. Collect and display accurate information about every Configuration Item in the global IT infrastructure;
  • Governance Model Development. Define and standardize processes, synchronized across the organization, that ensure proper IT infrastructure oversight;
  • Service Automation and Provisioning. Define processes that synchronize technologies to deploy new user services rapidly;
  • Change Management Automation. Define processes and technologies that optimize the automation of an organization’s change management policies and procedures;
  • Software License Management. Create and maintain an up-to-date record of all software licenses within an IT infrastructure and provide visual reports for stakeholders throughout the company.