Assurance
The availability and reliability of IT systems and services is essential to all organizations. With Windward’s extensive experience and knowledge of service assurance solutions, an organization can significantly improve the quality of IT systems and services.
- Fault management for network, application, system and other infrastructure
- Performance management of all critical infrastructure
- Capacity planning of IT assets
- Root cause analysis and alarm consolidation
- Manager of manager design, deployment and integration
- Impact analysis and notification of critical service outages
Windward’s long experience in implementation of assurance solutions provides the answers that increase IT service availability, reduce Mean Time to Repair (MTTR), demonstrate value to your customers, and produce a tangible return on investment.
| “We are inserting new technologies into our environment, but have limited or no visibility into their status or performance.” |
Windward assurance solutions provides visualization, status and monitoring of new data center and next generation network technologies. |
| “We have not been able to reduce MTTR because of the time required to identify the incident’s root cause.” |
Windward integrates advanced correlation software products to reduce alarms, quickly identify the root cause of incidents and automate resolutions. |
| “Our availability reporting approach is outmoded for our current services. We need a system that produces accurate metrics reflecting the customer experience.” |
Focusing on both systems and services, Windward delivers solutions that accurately measure and report availability based on the actual services delivered. |
| "Our technicians understand when an outage has occurred; but there is too long a delay before our service desk, account reps and customers are notified." |
Prompt notification is often hampered by lack of automated service impact analysis. Windward implements solutions that determine service outages in real-time and notify all stakeholders. |
| "When a significant network event occurs, it’s very difficult to quickly pinpoint the problem." |
It's very important to be notified that a significant event has occurred. It's more important to pinpoint the source of the problem. Windward implements systems that will discover topology and provide automated root cause detection at the network, application and service layer. |