Process Automation
Accelerating business demands are putting significant strain on IT operations personnel. As an IT manager, your team faces a seemingly endless set of tasks and processes required to effectively engineer, deploy and operate technology services. With these procedures too often manually performed, process automation is a clear opportunity for more effective use of resources.
- Definition, control and reporting of processes are necessary to align IT operations with business requirements
- Increase in IT operations efficiencies reduce costs and optimize use of resources
- Automating process and procedures are pre-requisite to support growth of IT and communications services while controlling costs
- Automation improves service availability and performance through human error reduction, automated resolution and on demand resource allocation
How does Windward Help?
Windward’s experience with IT process automation technologies can deliver end-to-end process design and reporting, and automation through IT infrastructure and management system integration.
| “Process automation has been hyped for many years; we are not confident in the ROI for this type of investment” |
Windward helps clients invest in process automation with the right level of impact and risk by analyzing processes, identifying gaps, and recommending the right technology. |
| “Too many of our processes are not documented, reside in our subject matter experts’ heads and are more chaotic than predictable” |
Windward applies ITIL-based process best practices and real world operations experience to analyze, standardize and document repeatable processes that are pre-requisite to successful process automation. |
| “We want to achieve automated fault remediation, but so many of our incidents require advanced root cause analysis by our technicians and engineers.” |
Windward analyzes incident behavior, then maps out automated troubleshooting and resolution procedures to incrementally demonstrate and achieve automation. |
| “We don’t want to repeat previous automation approaches based on scripted point to point integrations that neither scale nor have the reliability we need” |
Windward delivers the latest IT process automation solutions, providing a standard integration point, a platform for process design, scalability and reliability. |
| “Our procedures are constantly changing to meet the demands of new services and new technologies.” |
In our view, agility cannot be achieved through chaos. By properly investing in IT automation solutions, Windward’s clients can understand, control and report on their operations, and thus support quick and planned procedural changes. |
What is the Windward Solution?
While process automation is not a new objective of IT operations managers, the software market focused on it is emerging with many new vendors. The next generation of IT process automation software differs from predecessor job scheduling and workflow engine software by focusing on end to end processes and integration with other IT operations tools. Additionally, they provide a platform to design, build and maintain processes.
Windward helps its client build a holistic IT process automation capability that includes:
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Process management role to guide process definition and ensure process integrity.
- Orchestration technology that promotes ease of process design and build
- Process workflow engine that carries out complex and integrated process flows.
- Product integration with third party management toolsets
- Management tools that trigger processes, provide information, or execute tasks directed by the workflow engine
- Reporting on process performance, KPI’s and trends.
Some Leading Software Packages
- HP Opsware Process Automation System (PAS)
- BMC RealOps AMP/AutoPilot
- Opalis Integration Server
- Optinuity C2O