Operations Management
Operations Management ensures an organizations IT infrastructure is sufficient to accomplish the organizations strategic goals. Windward's Operations Management services focus on:
- Provisioning system design, implementation and support for networks and systems
- Configuration management of network, system and application devices
- Discovery and audit of the IT infrastructure
- CMBD or SID design, implementation and support
- Release packaging & distribution
- Service desk design, implementation and support
- Persistent billing system design, deployment and support
- Usage-based billing design deployment and support
- E-Billing and wide area workflow design, deployment and support
The automation of existing Operations Management services or the addition of new services without disrupting service quality is not a simple task. Windward helps organizations effectively implement and fully integrate solutions into all IT processes.
| “We cannot keep up with the increasing volume of IT changes and escalating costs. Operations are being adversely affected.” |
Windward helps Operations Management define roles, build configuration standards and integrate them into a unified change/release solution. |
| “We have a change management process, but operations are affected through outages caused by unauthorized changes. The change process is not being followed as it should.” |
Windward performs IT operational process analysis that identifies the real control mechanisms and provides detailed recommendations for process and control improvement. |
| “Through mergers and consolidation we ended up with multiple service desk solutions used by different groups and overall service desk performance needs improvement.” |
Windward works with operations management to analyze help desk operations, identify requirements, improve current service desk functionality, and create a roadmap to a single unified service desk. |
| "We are moving to a service-centric model and don’t have a billing system but need to implement one within IT operations to support all of our services.” |
With broad product experience, Windward works with Operations Management to define requirements, processes and integrations required for the implementation of new billing solutions. |
| "With all of the technologies changing so quickly how can I be sure I can support future services." |
Windward has the expertise to help determine, define and implement key integration and data collection points that will assist operations in meeting the requirements of the organization. |