Governance
Windward's IT governance solutions help organizations bring visibility into their operations and gain control over IT systems. Windward offers a range of governance solutions including:
- ITSM/ITIL, eTOM, COBIT, ISO20K, Six Sigma program mentoring, implementation and service lifecycle support
- IT Governance structure design and optimization
- KPI definition and implementation
- BSM visualization of key operational data through dashboards and portals
- Service Catalog design, implementation and support
- Process automation of key operational workflows
- SLA design and management
- Service desk design, implementation and support
- Organizational acceptance and resource planning
- Project portfolio management of critical IT initiatives
Through effective planning and implementation, governance can help organizations manage an already complex infrastructure and ensure that cost effective solutions can drive quality and customer satisfaction.
|
“We have discussed building executive or operational dashboards, but we need help defining its content, layout and integrating data sources.” |
Windward has experience with custom and COTS software tools to place the useful metrics and KPIs that drive the business into a single platform. |
|
“Too many of our processes are not documented, reside in our subject matter experts’ heads and are more chaotic than predictable.” |
Windward applies best practices and real world operations experience to analyze, standardize and document repeatable processes that are pre-requisite to successful process automation. |
|
“Through mergers and consolidation we ended up with multiple service desk solutions used by different groups.”
|
Windward works with stakeholders to identify requirements, assess current service desk functionality, and define a roadmap to a single unified service desk.
|
|
“New network and application services are constantly introduced, but we are not keeping up with updating our operations systems, data and procedures.” |
Windward helps clients design custom services and configurations within vendor CMDB/SID and helps define the relationships that devices have within authoritative data sources. |
| "I've deployed a lot of technologies but my business & technology still aren't aligned." |
Many organizations deploy the latest and greatest technologies to make their networks work form them. Windward has the experience to assist organizations and ensure that the alignment of the business and systems processes map to the core business objectives to deliver their services to their customers. |