Fulfillment
An organization’s ability to manage change and deliver new services has a direct impact on the quality of its IT operations, the satisfaction of its customers, and the enablement of its service level commitments. Windward's fulfillment services focus on:
- Provisioning system design, implementation and support for networks and systems
- Configuration management of network, system and application devices
- Device activation through automation
- End-to-end automation of fulfillment process
- Release packaging & distribution
- Discovery and audit of the IT infrastructure
- CMBD or SID design, implementation and support
You may have found that automating fulfillment services without disrupting service quality is not easy. Windward helps organizations effectively implement these solutions and fully integrate them into all IT operational processes.
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“We cannot keep up with the increasing volume of IT changes and escalating costs.“ |
Windward helps define roles, build configuration standards and integrate them into a unified change/release solution. |
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“We are too dependent on our ‘smart’ people to provision new services and determine the impact of changes.” |
Windward implements solutions that discover the IT environment, identify dependencies among components and services and support change impact analysis. |
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“We have a change management process, but we know through outages caused by unauthorized changes that the process is not being followed as it should.” |
Windward performs IT process assessments that identify the real levers of process control and provide detailed recommendations for process and control improvement. |
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“Our change controls are not keeping up with new technologies coming into our environment, such as SOA-based composite applications, server virtualization and multimedia services.“ |
Your fulfillment services must adapt to your newest technologies. Windward helps organizations evolve their procedures and systems to support the rapid rollout of new services and technologies. |
| "We've tried to automate everything and we just can't seem to get it right." |
Windward can help by looking at the business and system capabilities and determining what can and should be automated. By working within the framework of your business and systems capabilities, automating what can be automated and determining what should not be automated within your business model, you can realize success much more quickly and efficiently. |