Operate
Windward can offer any level of operational support, and blend seamlessly with your existing staff and capabilities. Windward's maintenance, administration and support team (MAST) handles 24x7 technology support needs. Our operations and support services include:
- Colaborative administation of enterprise management tools
- Outsourced administration of enterprise management tools
- 24x7 support of enterprise management tools
- Operators at the user-level to augment NOC/SOC staff
- Training around specific tools or best practices such as ITIL
Once investments are made in tools, process enahncements and intrgation it is critical the they are executed. Windward's operations services help ensure that is a reality.
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"We have several stakeholders and need to ensure requirements are collected and mapped to specific tools and capabilities." |
Windward has developed best practices and requirements for all critical OSS, FCAPS and enterprise management systems. We use these as a baseline and then customize them based on interviews with stakeholders. |
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"We have many overlapping tools and are spending too much money on maintenance." |
Through our tool assessment methodology, we can streamline your operations tools and reduce the cost and complexity in your environment. |
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"There are so many tools out there, which do I choose?" |
Windward knows these tools inside and out. We can go beyond what the vendors say and provide you neutral guidance on which tools match your requirements. |
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"Our enterprise management environment has not changed much and I know a lot of new technologies exist that could improve efficiency." |
Windward helps clients determine what tools, process and changes to the organization may be required to maximize efficiency. |
| "How do we address operating a new system after we've implemented it?" |
Windward has the experience to plan, recommend and execute 'going forward' operational strategies that will ensure the operational factors are part of the overall solution. |