Communication Service Providers (CSPs)

 

Since 1997, Windward has been the trusted partner and advisor to Communication Service Providers around the world including regional Bell operating companies, cable operators, Internet service providers, Web-hosting companies, wireless providers, and managed service providers.

The landscape for this industry sector has significantly evolved over the past decade having seen major technological advances, exponential data demands, rapid and dramatic expansion of mobile and video services, increasing competition and ‘commoditization,’ and resulting large-scale mergers and acquisitions. Due to this evolution, Communication Service Providers have encountered a variety of operational IT challenges including a lack of integration of technologies and processes between merged organizations, undefined services, server sprawl, staff redundancies, and lack of compliance. Combined with next-generation SaaS, cloud computing, process automation, and real-time infrastructure, today’s service providers have many critical initiatives to address.

To remain competitive in this new landscape, Communication Service Providers must realign their business priorities and IT initiatives. They must adapt their businesses quickly to offer lucrative enterprise level solutions that provide relevant user applications from which consumers can easily pick and choose products and services that best suit their needs. Windward has the expertise and has grown continually in this sector to help our clients migrate to a true Business Technology Management strategy. In doing so, we’ve helped them to reduce costs, optimize resources, and more efficiently run their businesses.

We work with our clients to have a clear understanding of how they measure success and help them become more competitive. With a focus on improving operations, infrastructure and service management, we help clients monitor the well-being of their business and ensure service and excellence. We have a unique understanding of how to optimize and tackle evolving technology and to take full advantage of automation and technical advances to drive costs out of the business and make it more efficient.

Windward’s solutions help our Communication Service Provider clients to tackle their challenges with speed and agility and to:

  • Increase availability of services and customer satisfaction;
  • Deploy and manage real-time infrastructure;
  • Control operational expenses;
  • Improve visibility of services and performance indicators;
  • Improve enterprise operations and collaboration;
  • Manage risk and compliance.

Windward has successfully carried out hundreds of IT operations engagements for Communication Service Providers globally with our best practices, proven methodologies, and results-driven solutions. We understand that Communication Service Providers have complex environments and rely on hundreds of vendors and technology partners to deliver various services. To that end, Windward maintains a vendor agnostic approach, while cultivating industry leading relationships to implement best-in-class solutions for our clients.