HERNDON, Va.--(BUSINESS WIRE) Feb. 22, 2006 --Windward Consulting Group, the premier operational management consulting and systems engineering firm, today announced that its maintenance, administration, support team service (MAST) earned a 100% renewal rate with customers after an 18 month period.
As Windward provides level one and level two support on a variety of solutions, less than 3% of tickets were escalated to vendors over the same time period for level three support.
To provide additional value to customers, MAST also launched today an industry-leading portal solution for customers to open tickets, check on the status of open issues and resolve issues online.
John Roberts, Windward's chief technology officer stated, "I think a differentiator in our service is the quality of people that we have taking the calls. Our team is not only trained and certified on the products but they also have years of experience in the field deploying these solutions"
About Windward
Founded in 1997, Windward provides strategic management consulting and systems integration services to organizations that rely on their network and systems infrastructure as a key business asset. Windward takes a fresh look at organizational objectives and develops a strategy on which to build dynamic solutions that continually increase clients' return on investment, increase efficiencies and overall reliability, as well as reduce operation costs. Windward works with a diversified, global customer base consisting of Fortune 500, service providers, and governments. For more information on Windward, please visit www.windwardcg.com or email solutions@windwardcg.com.