HERNDON, Va. - March 29, 2005 -- Windward, the premier operational management consulting and systems engineering firm, today announced that it has developed an operational process methodology, Harmony, to provide clients with a phased approach to developing and implementing measurable standard operating procedures that directly contribute to the achievement of overall mission and business objectives.
Windward Harmony provides direction on creating standard operating procedures for achieving regulatory compliance, reducing mean time to repair, and increasing efficiencies while reducing costs within the operations center. This multi-phased approach to operational process engineering encompasses industry best practices such as Information Technology Infrastructure Library (ITIL), TeleManagement Forum (TMF) and enhanced Telecom Operations Map (eTOM).
Windward Harmony enables organizations to avoid inefficiencies by permitting the diagnosis process points of failure. The formal direction delivered by the standard operating procedures provides staff with tangible processes that they can utilize as well as an understanding of how their work impacts the organization. These carefully developed, customized business processes also improve overall service quality by ensuring that an organization's vision is reflected in the way it runs the operations center.
"Harmony exists for clients that want process improvements to be directly linked to improving the operations center, not just another process framework," stated Michael Biddick, vice president of solutions. "By implementing standard operating procedures, metrics can be applied, allowing companies to gauge the relative cost and time taken to make process improvements within the organization. This allows management attention to be spent on critical customer impacting issues not on non-mission-critical events."
About Windward
Founded in 1997, Windward provides strategic management consulting and systems integration services to organizations that rely on their network and systems infrastructure as a key business asset. Windward takes a fresh look at organizational objectives and develops a strategy on which to build dynamic solutions that continually increase clients' return on investment, increase efficiencies and overall reliability, as well as reduce operation costs. Windward works with a diversified, global customer base consisting of Fortune 500, service providers, and governments. For more information on Windward, please visit www.windwardcg.com or email solutions@windwardcg.com.