HERNDON, Va.--(BUSINESS WIRE)--July 19, 2006 Windward Consulting Group, the premier operational management consulting and systems engineering firm, announced today a partnership with itSM Solutions LLC. The new partnership will offer clients the itSM Solutions® Suite of ITSM Certification and implementation workshops designed to equip IT departments with the skills they need to launch and sustain an ITSM Continuous Service Improvement (CSI) program.
"With Windward's experience implementing operations management tools, we felt it was a natural progression to offer ITIL training to our customers. After assessing customer environments, our approach combines practical, real-world skills that will make the training immediately useful for organization" stated Michael Biddick vice president of solutions.
"Organizations have spent thousands of dollars on certification training programs only to discover they still lack the practical skills required to launch and sustain an ITSM CSI Program" said David M. Nichols President & CEO of itSM Solutions. .The itSM Solutions® Suite was designed to bridge the gap between certification and implementation, and provide IT organizations with the DO IT Yourself (DITY.) skills to move forward with their program Nichols said.
The itSM Solutions® Suite of training programs enables IT organizations to acquire the skills to:Build an ITSM vision that the company can rally around Perform objective people, process and technology maturity assessments Design the work plans associated with each ITSM process Implement each of the ITSM processes Operate and sustain the overall ITSM CSI program Certify the skill sets of the individuals who will lead, build and sustain the ITSM CSI program.
All programs are available immediately. Onsite pricing and more information may be obtained by contacting Windward Consulting Group at 877-727-5136 extension #1 or by emailing solutions@windwardcg.com
About Windward
Founded in 1997, Windward provides strategic management consulting and systems integration services to organizations that rely on their network and systems infrastructure as a key business asset. Windward takes a fresh look at organizational objectives and develops a strategy on which to build dynamic solutions that continually increase clients' return on investment, increase efficiencies and overall reliability, as well as reduce operational costs. Windward works with a diversified, global customer base consisting of Fortune 500 companies, service providers, and government agencies. For more information on Windward, please visit www.windwardcg.com or email solutions@windwardcg.com
About itSM Solutions LLC
ItSM Solutions LLC is a wholly owned U.S. corporation with headquarters in Lexington, North Carolina. Accredited by ISEB and EXIN, and under license from the OGC, itSM Solutions develops and delivers the itSM Solutions® Suite of ITSM Workshops, ITIL® certifications and Technology Assessment Services designed to equip IT organizations with the skills to launch and sustain an ITSM Continuous Service Improvement (CSI) program.