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Author Archives: Alan Dudash
Don’t Miss Your Exit – Embrace the Change
We have all been there – your organizational change project has finally gained traction, the “nay-sayers” have quieted and the organization is beginning to actually use the new workflows for the major business processes. There are rumors of accolades and … Continue reading
Posted in Change Management, General
Tagged ITIL, Organizational Change, Process, Workflow
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Operational Maturity – Eat Your Peas Please!
Organizational maturity and the process of maturing an IT organization is a difficult and painstaking process. This can be accomplished – without losing your hair – by breaking the changes down into more manageable steps. Recently we worked with a … Continue reading
Posted in IT Service Management, Service Automation, Service-Centric IT
Tagged Service-Centric IT
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