Windward RecruitingPosition Summary:
The BMC/Remedy developer will take a technical position in the analysis, design and implementation of BMC Remedy Service Management applications for large enterprise and service provider clients. The developer must have experience and knowledge in deploying core service functionality such as Service Desk. The characteristics of this position include: a superior command of technology and architectural concepts; perform analysis of client processes; ability to develop workflows for system functionality and customization, and provide high quality consulting expertise to clients. The successful candidate will work independently on client engagements with minimal direct supervision and may be required to oversee the work of others.
Essential Job Functions:
Must have good working knowledge of ITIL and its Service Support and Service delivery focus areas with emphasis on Incident management, Problem management, Configuration Management, Change Management and Release management
- Must have a good working knowledge of Service Desk activities to include: incident and problem management functions
- Must have development experience with BMC Remedy version 6.x or 7.x AR System; Version 7.x experience is preferred
- Familiarity and experience with BMC Remedy IT Service Management Suite is preferred. This includes the following applications
- BMC Remedy Service Desk
- BMC Remedy Asset Management
- BMC Remedy Change Management
- BMC Remedy Service Level Management
- Familiarity and experience with BMC Atrium CMDB is preferred. Also, an understanding of Definitive Software Library and its function within the CMDB is needed.
- Familiarity and experience with MC Discovery solution is a plus.
- Experience and a good working knowledge of the UNIX operating system is a plus
- Experience with scripting languages such as Bourne shell, C shell and Perl is a plus
- Experience with Java and XML is a plus
- Familiarity with network/application operation and definition within the OSI model including IP, TCP, UDP and ICMP
- Work with client management and staff to integrate the client's business objectives, current technical infrastructure and state of the art technologies into enterprise-wide solutions.
- Design and/or assess operational processes for effective enterprise wide network and systems technology management.
- Apply interpersonal skills to communicate with both technical and business oriented individuals.
Minimum Position Requirements:
Degree in CS, EE or related MIS field preferred as well as certifications on the BMC Remedy application. Minimum of 5 years of hands-on experience required. A high degree of interpersonal skill in working with various levels of technical and business oriented individuals is required. Prior experience in a consulting environment is preferred.
Interested candidates may submit resume online or send a resume and brief but specific cover letter to Windward Recruiting.